REFUND POLICY

Effective Date: 13.11.2024

At BeautyJolie, LLC, we strive to provide our customers with high-quality, handmade products. If you are not fully satisfied with your purchase, we are here to help. Please review our Refund Policy below for details on eligibility, procedures, and conditions.

1. Returns
Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Returns are only accepted within 30 days of the original purchase date.
Non-Returnable Items: Certain items cannot be returned, including gift cards and any product marked as a “final sale.” Additionally, for health and safety reasons, used soap products are not eligible for return or refund.
Proof of Purchase: Please provide your receipt or proof of purchase with your return request.

2. Refunds
Refund Process: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 7–10 business days.
Partial Refunds: In certain circumstances, partial refunds may be granted (for example, if an item is returned not in its original condition or is damaged).

3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [email protected] or call us at +1 619-780-5660.

4. Shipping Costs
Return Shipping: You will be responsible for covering shipping costs for returning your item unless the item was defective or incorrect. Return shipping costs are non-refundable.
Original Shipping Costs: Any original shipping fees paid at the time of purchase are non-refundable.

5. How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. We will guide you through the return process and provide further instructions.

6. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank or credit card account. If there is still an issue, contact your bank or credit card company, as it may take some time before a refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].

7. Contact Us
If you have any questions about our Refund Policy, please contact us at:

BeautyJolie, LLC
915 Sixth Ave, San Diego, CA 92101
Phone: +1 619-780-5660
Email: [email protected]

Join Us on Our Journey

Got questions?

Our soaps are crafted with natural, high-quality ingredients like olive oil, coconut oil, shea butter, and essential oils. We avoid synthetic fragrances, dyes, and harsh chemicals to ensure our soaps are gentle on your skin and the environment.

Yes! We offer a variety of soaps that are perfect for sensitive skin, made with gentle ingredients like oatmeal, honey, and chamomile. Always check individual product descriptions for more information about each soap’s suitability for sensitive skin.

To extend the life of your soap, keep it in a dry place between uses. Use a well-draining soap dish or tray to allow the soap to dry completely. Avoid leaving it in direct contact with water for long periods to prevent it from softening too quickly.

Yes, we are committed to sustainability. Our soaps are made with eco-conscious ingredients, and we use recyclable or biodegradable packaging to minimize our environmental impact.

Absolutely! We offer custom soap orders for events like weddings, birthdays, or corporate gifts. Contact us to discuss your needs, and we’ll help create the perfect soap for your special occasion.

You can use our soaps daily, as they are gentle and nourishing. Depending on your skin type and needs, you can tailor the frequency of use to suit your personal skincare routine.

Yes, we offer international shipping! Shipping fees and delivery times vary by location. Please check our shipping policy for more details.

No, we are proud to be cruelty-free. None of our products or ingredients are tested on animals, and we are committed to ethical practices in all aspects of our business.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.

soap
BeautyJolie

    © Copyright 2024 BeautyJolie - All Rights Reserved